Sample resume for resumé writing services. (Resumé is typed out below.)

Ashely Ming Hua

Customer Service Professional | Mississauga ON, Canada

HR Admin Assistant, Entry-Level – Mandarin Required with Settlement Services, York

Career Profile

I am an upbeat and dedicated customer service professional with years of experience taking care of internal and external clients for local to global companies in multiple industries.

Highlights of Qualifications

• Five plus years of work experience in multiple industries, including customer service, marketing, and immigration.
• MBA and Bachelor’s Degree in Marketing.
• Experience in customer service, marketing, and immigration consulting.
• Proven time-management and prioritization skills; functioned in multiple roles at various employers, and adapts quickly to new work environments.
• Speaks two languages: intermediate to excellent in English and Mother Tongue is Mandarin.
• Friendly demeanour; clients feel quickly at ease in my service.

Professional Skills

• Good proficiency in MS Office: Word, Excel, PowerPoint, and Outlook. 
• Canadian Language Benchmark (CLB) Level 8 in English (reading, writing, listening, and speaking).

Professional Experience

Service Missionary (Contract Volunteer, Full-time) Dec 2021 to April 2022

The Church of Jesus Christ of Latter-Day Saints

• Serving returned full-time missionaries/volunteers in developing life skills; study plans and employment plans.
• Running workshops on multiple classes, interviewing them, and having follow-ups on their efforts.

Manager Jan 2017 to Feb 2021

WorldView Global Consultancy Inc., Taipei, Taiwan

• Interviewed clients one-on-one and as families for immigration consulting, built relationships with clients, and performed needs assessments and follow-ups, for as many as ten clients per month.
• Assisted in drafting contracts, updating forms, and financial information computation (through the Quebec Immigrant Investor Program).
• Ran immigration briefings for various management levels every quarter.
• Performed as the sales leader of a team of 10 personnel in advertising and analysis metrics.

Sales Executive / Customer Service April 2013 to Jan 2017

KingPin America Worldwide, Shop.com, Taipei, Taiwan

• Performed as the team leader of 10 persons, training sales associates, and managing client relationships and escalations for local and global sales.
• Managed sales websites, analyzed metrics, and approved and edited features.

Brand Marketing Specialist April 2012 to Jan 2013

Dominion Jewellery, Taipei, Taiwan

• Performed as the event planner, advertising on the company website and magazines.

Marketing Specialist Oct 2010 to Feb 2013

Yaeger Technologies Co. Ltd., New Taipei City, Taiwan

• Organizing marketing events for local and global productions, attending events and interviewing various company managers about their reviews and feedback, and offering promotions.
• Facilitating cross-industry cooperation for both general and specific products and services.
• Spearheaded the implementation of the questionnaire feature for client help on the company website, saving an average of four hours a week per troubleshooting staff needing client clarifications.
• Part of the five-person team managing website and SEO, tracking web traffic and features.

Education and Professional Development

Executive Masters of Business Administration (MBA) 2010

National Taipei University of Technology, Taipei, Taiwan. Credentials assessed by ICAS.

Degree in Marketing and Logistics 2006

Tower University, Kaohsiung City, Taiwan. Credentials assessed by ICAS.

Licenses and Certificates

Immigration Professional License, Taiwan 2010

National Immigration Agency of Taiwan

Notes

This article contains text pictures that were typed out to ensure that every word can be read aloud by a text-to-speech application. And was tested using Google Chrome’s “Read Aloud” add-on.

Bio

Tiffany Persaud is a freelance writer and resumé writer who has helped dozens of people find jobs they like during the pandemic and coming out of it.

Resources

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