WHAT YOU’LL BE WORKING ON• Handling operational and documentation-related requests from partners and merchants • Preparing and processing supporting documentation for verification and partner-related cases • Managing ongoing operational workflows and request queues • Monitoring deadlines, statuses, and follow-ups for active cases • Collecting and organizing information related to chargebacks, refunds, and partner requests • Supporting high-volume operational tasks in a fast-paced fintech environment WHAT YOU NEED TO SUCCEED IN THIS ROLE• Previous experience in operations, support, back office, fintech support, payment operations, or similar roles • Ability to work with large volumes of operational and documentation-related tasks • Strong attention to detail and organizational skills • Ability to quickly learn internal tools and processes • Analytical and process-oriented mindset • Comfortable working in a fast-paced environment with changing priorities • Strong communication skills • Fluency in russian and at least B2 English WHAT WE OFFER• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!