At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning...

Company Description

Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and 20 years of experience in turning business challenges into opportunities and growth.

A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions.

With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community.

About the project

We are working in an ITIL based model in a large range of client industries, providing multiple services across different Business Lines. Through this project you will gain experience in working in a flexible, multi-cultural and agile environment, as well as develop technical and interpersonal skills.

Job Description

We are looking for a Monitoring Support Engineer, able to work on 12 hours shifts together with the other team members. Our new colleague will take care of our clients’ infrastructure by proactively checking the availability and performance of different servers and applications.

Job Description

• Proactive Monitoring: Guard the health of distributed systems using Nagios, Check MK, Zabbix, and Grafana, swiftly spotting anomalies to prevent downtime.
• Incident Triage: Apply ITIL Incident & Request Management in Jira Service Management / ServiceNow, categorising, prioritising, and escalating issues to the right resolver teams.
• Stability Safeguard: Run scheduled infrastructure checks (OS, network, databases, cloud resources) and execute corrective actions that keep SLAs on track.
• Collaboration Hub: Act as the communication bridge between internal squads, external vendors, and cloud providers (AWS, Azure, GCP) during critical events.
• Insightful Reporting: Maintain clear, up-to-date runbooks and dashboards so stakeholders have real-time visibility into platform health and incident trends.
• Continuous Improvement: Drive root-cause analysis for recurring problems and suggest automation or process enhancements that raise service reliability.

Qualifications

• Very good communication skills and high attention to details
• Willingness to work in a 24⁄7 rotating shift schedule (day shifts and night shifts)
• Capability of recognizing problems and gathering information in order to solve them
• Sharp attention to detail with the ability to create and maintain accurate documentation
• Strong analytical approach and problem solving skills needed for complex issues
• Proactive attitude, active team participation, and a collaborative mindset
• Focus on customer service, user experience and delivery of organizational priorities
• Ability to efficiently collaborate with multiple teams and stakeholders
• Ability to stay organized, be pressure resilient and open to change
• Strong English language skills, both in writing and speaking
• Regular use of AI tools to improve productivity, automate or reduce repetitive work, support decision-making, and deliver higher-quality outcomes.
• Ability to use AI tools responsibly by structuring effective prompts, critically validating outputs, understanding limitations, and taking ownership of the final result.

Nice to have:

• Basic ITIL awareness and operational knowledge is also considered an advantage.
• German language is considered a plus

Additional Information

As a people-first organisation, we believe diversity strengthens our teams and drives innovation. All employment decisions are based on merit, skills, and performance, without discriminating based on any personal characteristic. This reinforces our commitment to providing an inclusive and respectful workplace.

At Accesa you can

Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.

• Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club.
• Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us.
• Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance.
• Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.

Company Description

Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and 20 years of experience in turning business challenges into opportunities and growth.

A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions.

With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community.

About the project

We are working in an ITIL based model in a large range of client industries, providing multiple services across different Business Lines. Through this project you will gain experience in working in a flexible, multi-cultural and agile environment, as well as develop technical and interpersonal skills.

Job Description

We are looking for a Monitoring Support Engineer, able to work on 12 hours shifts together with the other team members. Our new colleague will take care of our clients’ infrastructure by proactively checking the availability and performance of different servers and applications.

Job Description

• Proactive Monitoring: Guard the health of distributed systems using Nagios, Check MK, Zabbix, and Grafana, swiftly spotting anomalies to prevent downtime.
• Incident Triage: Apply ITIL Incident & Request Management in Jira Service Management / ServiceNow, categorising, prioritising, and escalating issues to the right resolver teams.
• Stability Safeguard: Run scheduled infrastructure checks (OS, network, databases, cloud resources) and execute corrective actions that keep SLAs on track.
• Collaboration Hub: Act as the communication bridge between internal squads, external vendors, and cloud providers (AWS, Azure, GCP) during critical events.
• Insightful Reporting: Maintain clear, up-to-date runbooks and dashboards so stakeholders have real-time visibility into platform health and incident trends.
• Continuous Improvement: Drive root-cause analysis for recurring problems and suggest automation or process enhancements that raise service reliability.

Qualifications

• Very good communication skills and high attention to details
• Willingness to work in a 24⁄7 rotating shift schedule (day shifts and night shifts)
• Capability of recognizing problems and gathering information in order to solve them
• Sharp attention to detail with the ability to create and maintain accurate documentation
• Strong analytical approach and problem solving skills needed for complex issues
• Proactive attitude, active team participation, and a collaborative mindset
• Focus on customer service, user experience and delivery of organizational priorities
• Ability to efficiently collaborate with multiple teams and stakeholders
• Ability to stay organized, be pressure resilient and open to change
• Strong English language skills, both in writing and speaking
• Regular use of AI tools to improve productivity, automate or reduce repetitive work, support decision-making, and deliver higher-quality outcomes.
• Ability to use AI tools responsibly by structuring effective prompts, critically validating outputs, understanding limitations, and taking ownership of the final result.

Nice to have:

• Basic ITIL awareness and operational knowledge is also considered an advantage.
• German language is considered a plus

Additional Information

As a people-first organisation, we believe diversity strengthens our teams and drives innovation. All employment decisions are based on merit, skills, and performance, without discriminating based on any personal characteristic. This reinforces our commitment to providing an inclusive and respectful workplace.

At Accesa you can

Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.

• Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club.
• Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us.
• Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance.
• Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.

LawVu is the AI-native operating system for in-house legal - the foundational layer that powers the entire legal function.

Headquarters: Houston, Texas
URL: https://integratedhire.com

Position: Account Manager – Client Services 

**Important**: This role requires at least five years of firsthand experience living and working in the United States, polished and natural spoken and written English, and a strong understanding of U.S. business culture and client expectations. Applicants who do not meet these requirements will not be considered.

Location: Fully Remote / Work From Anywhere 
Schedule: US Central Time, Monday–Friday (Full-Time)
Compensation: $2,500–$3,500/month

Overview

Integrated Hire (integratedhire.com) helps small and mid-sized U.S. businesses build high-performing remote teams by connecting them with experienced offshore professionals across administration, finance, customer service, marketing, operations, and more.

We’re looking for a Client Services and Client Success Manager who is highly organized, responsive, and excellent at keeping clients happy. This is not primarily a sales role. The focus is on onboarding, client communication, follow-up, problem solving, and making sure the client experience stays smooth from the moment a client signs through the hiring process and beyond.

A significant part of this role involves stepping in when things do not go according to plan. You may be handling an unhappy client, employee performance or attendance concerns, communication breakdowns, or other unexpected issues. You’ll take ownership, coordinate with the right people internally, and help drive each situation toward a resolution.

This role is best suited for someone who is calm under pressure, strong with follow-through, comfortable speaking with U.S.-based clients, and able to manage many moving pieces without letting anything fall through the cracks.

We’re open to experienced professionals based anywhere in the United States or abroad, provided they can consistently work U.S. business hours and communicate naturally and confidently with U.S. business owners.

 

Key Responsibilities

Client Issue Resolution & Problem Solving

• Take ownership of client issues and drive them through resolution
• Manage situations involving employee performance, attendance, communication problems, client dissatisfaction, replacements, and other service issues
• Communicate directly with clients to understand concerns, set expectations, and determine next steps
• Coordinate with recruitment, leadership, and other team members to resolve problems quickly
• Handle sensitive or difficult conversations professionally while maintaining strong client relationships

Client Onboarding & Handover

• Lead or join onboarding calls after a new client signs and manage a smooth handover from sales to delivery
• Confirm and document client requirements, expectations, and timelines for the internal team
• Set the tone for a professional, organized client experience from day one

Client Communication & Retention

• Serve as the main point of contact for clients through recruitment, placement, and beyond
• Run regular check-ins and updates on search progress, interviews, and next steps
• Answer client questions with clear guidance on process, documentation, and timelines
• Stay proactive after hires are made by flagging concerns, risks, and expansion opportunities
• Keep clients seeing Integrated Hire as a reliable long-term partner

Interview & Recruitment Coordination

• Coordinate interview scheduling between clients, candidates, and recruiters
• Monitor client interviews to ensure attendance
• Jump in on scheduling, access, or technical issues in real time
• Collect post-interview feedback and share it clearly with the team

 

What We’re Looking For

Required

• 3+ years in client success, account management, operations, recruitment coordination, or a similar client-facing role
• Experience working with U.S.-based clients or companies
• Excellent written and verbal English communication skills
• Strong organization and follow-through across multiple clients, tasks, and conversations
• Comfortable leading client calls and handling difficult or sensitive conversations professionally
• Strong judgment and problem-solving ability when dealing with unhappy clients, employee issues, or situations without an obvious answer
• High attention to detail with documentation, scheduling, and process management
• Proactive, dependable, and able to take ownership without needing constant reminders

Preferred

• Experience in staffing, HR, recruitment, outsourcing, BPO, or remote team management
• Experience supporting SMB clients in the U.S.
• Familiarity with CRM, ATS, project management, or client communication tools
• Experience coordinating interviews, onboarding, or service delivery processes
• Experience handling client escalations, employee performance issues, or other high-touch problem resolution
• Background in operations, executive support, or customer success
  
  

Why Join Us

• Fully remote – work from anywhere in the U.S. or abroad
• True location flexibility
• Work directly with founders and senior team members
• Play a key role in improving client experience and retention
• Fast-growing company with strong opportunity for advancement
• Collaborative, entrepreneurial team environment

To apply: https://weworkremotely.com/remote-jobs/integrated-hire-account-manager-client-services

About Tekmetric Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs...

About ClickHouse Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With more than 4,000 customers and ARR that...

Headquarters: New York, NY (Remote)

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Account Coordinator to join our team. The Account Coordinator is responsible for building and maintaining strong relationships with key stakeholders with clients, ensuring they have a smooth and positive experience with Talkspace services. They act as a point of contact for existing accounts: providing exceptional service, addressing client needs, and resolving issues. In addition to supporting accounts, this is a heavily cross functional role: this person will be the main liaison between the Account Management team and internal matrix partners collaborating extensively with the Implementation, Sales, Marketing, Revenue Cycle Management and Product teams to ensure alignment. The role requires maintaining detailed records and reporting on account performance, providing actionable insights to senior leadership to drive client success. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.

What You’ll Do

• Client Relationship Management
  ○ Develop and maintain strong relationships with key stakeholders at clients, ensuring high customer satisfaction and retention.  
  ○ Serve as a point of contact for existing accounts, providing exceptional service and support to meet their needs.  
  ○ Regularly engage with clients to understand their evolving business needs and mental health goals.  
• Internal Collaboration
  ○ Serve as the main liaison between the Account Management team and the Payor Success team: coordinating cross-team efforts, sharing insights, and driving consistent partner  engagement and resolution.  
  ○ Work closely with the Sales, Marketing, and Product teams to ensure alignment on client needs, feedback, and product offerings.  
  ○ Provide valuable feedback to the product and engineering teams on customer preferences, challenges, and opportunities for new features.  
  ○ Collaborate with the Revenue Cycle Management and Finance teams on claims resolution and collection opportunities.  
• Client Onboarding & Implementation
  ○ Collaborate with the Implementation and Customer Success teams to ensure seamless onboarding for new clients, helping them launch Talkspace’s services successfully.  
  ○ Monitor client engagement and utilization, providing recommendations for increasing adoption and ensuring a smooth experience.  
• Reporting & Analytics
  ○ Maintain detailed records of client interactions, engagement metrics, and progress using CRM software.  
  ○ Monitor account health metrics and proactively address any issues to ensure client satisfaction and continued success.  
  ○ Report on account performance and provide actionable insights to senior leadership.  
• Performs other related duties as assigned.

About You 

• 1+ years of experience in account management, client success, or sales, with a focus on Payor accounts.  
• Experience in B2B2C mental health-related industries is highly preferred.  
• Excellent communication and interpersonal skills with the ability to build trust and rapport with senior-level executives.  
• Strong project management and organizational skills, with the ability to  
  manage multiple accounts and projects simultaneously.  
• Experience with CRM software (Salesforce, HubSpot, etc.) and  
  data-driven decision-making.  
• Results-oriented with a passion for delivering value to clients and  
  driving business growth.  
• Proactive, self-motivated, and able to work independently in a  
  fast-paced environment.  
• Empathetic and customer-focused, with a genuine interest in improving  
  mental health outcomes for those we serve.  

Benefits 

• Comprehensive Medical, Dental and Vision plans coverage
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching up to 4%
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• Flexible PTO and Remote First Environment
• Regular team events, including Wellness Workshops and Team Building Events
• Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! 

Compensation

At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The base salary range for this role is between $60,000 - $70,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications. 

Why Talkspace? 

Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse  “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? 

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

To apply: https://weworkremotely.com/remote-jobs/talkspace-account-coordinator

Who We Are:

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24⁄5 trading, and more.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We’re deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.

Our Team Members:

We’re a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We’re searching for passionate individuals eager to contribute to Alpaca’s rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role:

As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. You will own post-launch relationships with our partners (customers) in Japan — from go-live through renewal — ensuring they have a positive experience and achieve successful outcomes.

While Alpaca’s global customer base skews toward fintechs and growth-stage companies, Japan is a strategically important market where we work with a number of enterprise (ENT) clients, including major financial institutions and established brokerage firms. You will act as a true business partner to these clients — supporting their growth plans and long-term success, while also managing day-to-day issues, aligning expectations, and navigating the unique to the Japanese financial industry.

Your initial focus will be customer success and post-launch relationship management. Over time, there is also an opportunity to support earlier stages of the customer journey — including pre-sales conversations and API integration — depending on business needs and your interests.

This role supports Alpaca’s B2B offerings. You will help customers launch global securities trading apps, and open financial services to end users in Japan and beyond.

Things You Get To Do:

Post-launch customer success (primary focus)

• Act as the primary contact for B2B/enterprise customers in Japan, accountable for healthy, ongoing relationships with key stakeholders throughout customer lifecycle: onboarding, activation, expansion, and renewal
• Ensure customer satisfaction, retention, and success across a portfolio that includes both fintech and enterprise financial services clients
• Develop and execute customer success strategies by building strong customer relationships, aligning on business goals, forecasting growth, proactively mitigating risks, and sharing best practices.
• Drive adoption of Alpaca features (new and existing) among our Live Partners
• Manage escalations — internally and externally — with a focus on customer empathy and clear communication in Japanese and English

Cross-functional collaboration

• Act as the voice of the customer internally by communicating account health, identifying improvement opportunities, and partnering cross-functionally to influence product and operational priorities.
• Develop success strategies tailored to the Japanese market and enterprise client expectations

Growth opportunity: pre-sales & integration support

Support pre-sales conversations with prospective enterprise and fintech clients in Japan, drawing on your knowledge of the local financial industry Assist customers during the API integration phase — helping bridge technical and business stakeholders, coordinating with Alpaca’s solutions and engineering teams, and ensuring a smooth path to launch Contribute to improving Alpaca’s Japan go-to-market motion based on field learnings

Who You Are:

• Native-level Japanese and business-level English, with the ability to communicate effectively with Japanese enterprise clients and Alpaca’s global teams.
• Client coverage experience in the Japanese financial industry— brokerage, asset management, banking, securities, or related sectors; you understand how enterprise financial institutions operate, buy, and partner
• 4–6 years of experience in customer success, account management, or client coverage, ideally serving enterprise financial institutions in the Japanese financial industry.
• Experience in fintech, broker-dealer, capital markets, or related financial services, with an understanding of trading workflows and products such as US equities and options.
• Familiarity with SaaS, APIs, and technology-driven financial services.
• Self-motivated, adaptable, and able to thrive in a fast-paced remote environment, balancing autonomy with cross-functional collaboration.
• A collaborative, partner-first mindset with a strong sense of ownership, curiosity, and a willingness to learn and contribute wherever needed.

職種名: カスタマーサクセスマネージャー（金融機関・エンタープライズ担当）

職務概要:

Alpacaのカスタマーサクセスマネージャーとして、「地球上のすべての人に金融サービスを開放する」という当社のミッションの最前線でご活躍いただきます。日本のパートナー企業（顧客）の担当窓口として、サービス開始から新規プロダクトの導入まで一貫して関係構築を担い、パートナーの成功と満足度向上をリードしていただきます。

世界的には、Alpacaのパートナーはフィンテック企業やグロースステージの企業のお客様が中心ですが、日本は戦略的重要市場であり、大手金融機関や証券会社をはじめとするエンタープライズ顧客とも数多く取引しています。本ポジションでは、日本のエンタープライズを含む顧客企業のビジネスパートナーとして、中長期的な成長戦略を支援するとともに、日々の課題対応、期待値の調整、日本の金融業界特有の環境を踏まえたサポートを行います。

当初は、サービス開始後のリレーションシップマネジメントを中心とした業務を想定していますが、本人の希望や事業状況に応じて、プリセールスやAPI導入開発時のサポートなど、サービス導入前のフェーズにも携わっていただく機会があります。

本ポジションでは、AlpacaのB2Bソリューションを通じて、パートナー企業によるグローバル証券取引サービスの立ち上げを支援し、日本および海外のエンドユーザーへ金融サービスを届けることに貢献していただきます。

主な業務内容:

カスタマーサクセス（主な担当業務）

• 日本のB2B・エンタープライズ顧客の担当窓口として、オンボーディングから日々のやり取り、新規プロダクト導入まで、長期的なパートナーシップを構築・推進する
• フィンテック企業から大手金融機関まで幅広いパートナー企業に対し、顧客満足度向上と継続的なビジネス成長を支援する
• パートナーとの信頼関係を構築し、事業目標のすり合わせ、成長計画の策定、リスクの早期把握・対応、ベストプラクティスの展開を通じて、カスタマーサクセス戦略を立案・推進する
• 新機能・既存機能を含むAlpacaプロダクトの活用促進をリードする
• 日本語・英語を用いて、社内外のエスカレーション対応を円滑に推進する

社内横断でのプロジェクト推進

• パートナー企業の声を社内へ届ける役割として、アカウント状況の共有や改善提案を行い、プロダクト・オペレーション・営業などの各部門と連携しながら、サービス品質や顧客体験の向上を推進する
• 日本市場およびエンタープライズ顧客のニーズを踏まえたカスタマーサクセス戦略の策定・改善に貢献する

キャリアの広がり：プリセールス・導入支援

• 日本の金融業界に関する知見を活かし、エンタープライズ企業やフィンテック企業への提案活動（プリセールス）を支援する
• API導入・開発フェーズにおいて、パートナー企業とAlpacaのソリューション・エンジニアリングチームとの橋渡し役となり、円滑な導入・サービス開始を支援する
• 現場で得た知見をもとに、日本市場におけるGo-to-Market戦略やサービス改善に貢献する

応募資格:

• 日本語（ネイティブレベル）および英語（ビジネスレベル）での高いコミュニケーション能力を有し、日本の金融機関とAlpacaのグローバルチーム双方と円滑に業務を進められる方
• 証券会社、資産運用会社、銀行など、日本の金融業界において法人顧客を担当した経験（リレーションシップマネジメント、アカウントマネジメント、法人営業等）をお持ちの方
• カスタマーサクセス、アカウントマネジメント、法人営業等の経験を4～6年以上有し、エンタープライズ顧客とのリレーション構築・維持に携わった経験をお持ちの方
• フィンテック、証券会社、資本市場関連などの金融サービス業界での経験があり、米国株やオプションなどの金融商品・取引に関する基礎知識をお持ちの方
• SaaS、APIなど、テクノロジーを活用したサービスへの理解をお持ちの方
• リモート環境でも主体的に業務を推進し、変化の速い環境に柔軟に対応できる方
• オーナーシップを持ち、パートナー企業の成功を第一に考えながら、周囲と協力して業務を推進できる方
• 新しい知識や業務領域を積極的に学び、事業の成長に応じて幅広い役割にチャレンジできる方

How We Take Care of You:

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Recruitment Privacy Policy

About the company

Sync is Canada’s largest cloud storage and document collaboration provider, and a world-leader in cloud content management. Our mission is to make secure file storage, sharing, and collaboration easy for everyone – by providing a safe space for the world to collaborate. We’re transforming the way SMBs work together, and we’re actively expanding into digital enterprise. We need your help!

By joining Sync you will have an amazing opportunity to help over 2 million businesses and individuals worldwide store important information, share big ideas, and collaborate on game changing projects. You will help define what the future of work looks like. Most importantly you will be part of an incredible team helping to get the world in Sync.

Sync needs you!

Are you the go-to person for your family and friends when they need a technical guru? Do you enjoy collaborating and working in a team to find solutions? Are you proud of your communication skills?

If this sounds like you, Sync.com has an opportunity for you to join Sync’s Tier II Technical Support team - fully remote!

Your to-do list:

• Provide exceptional technical support to customers using our cloud storage and file sharing platform, resolving technical, account, and billing inquiries while communicating complex concepts in a clear, customer-friendly way.
• Troubleshoot and investigate technical issues using a logical, methodical approach, identifying patterns and delivering effective solutions tailored to each customer’s level of technical expertise.
• Collaborate closely with the development and product teams by reproducing issues, escalating bugs, providing detailed feedback, suggesting potential solutions, and assisting with QA testing and validation of new features and fixes.
• Develop a strong understanding of Sync’s products, systems, internal processes, and escalation workflows to deliver accurate, efficient, and high-quality customer support.

Who you are:

• Possess a minimum of 4 years of experience in technical support, customer support, or a related technical role.
• Genuinely passionate about technology, with a strong working knowledge of Windows, Mac OS, Linux, iOS, and Android.
• Exhibit outstanding written and verbal communication skills, enabling effective communication with clients of varying technical backgrounds.
• Comfortable troubleshooting technical issues independently and picking up new tools and systems quickly.
• Showcase flexibility in working evenings, weekends, and holidays to ensure seamless support coverage.
• Exhibit a proactive attitude, an eagerness to find the best solutions, and a commitment to supporting over 2,000,000 companies of all sizes who rely on our cloud storage and sharing solutions.

Sync.com is an equal opportunity, dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants’ needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform us of the nature of any accommodation(s) that you may require.

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI...

Headquarters: Remote - Spain

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

As a Customer Success Manager in our South team you will work closely with agile, technology-focused brands to help them realize value from their investment in Braze.

What you’ll do

• Own client renewals, retention and net retention targets for your customers
• Be your customers’ main point of contact and trusted advisor at Braze
• Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
• Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
• Proactively analyze your customer product usage to identify opportunities and risks to account health  
• Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
• Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
• Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
• In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
• Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
• You will likely spend time onsite with customers and may travel [internationally]

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.  

Who you are

You are passionate about customer success and find satisfaction in helping your customers achieve great things.  You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with agile, technology savvy scale customers with between 100 and 1,000 employees.

• You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
• You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
• You’re known for being a “team player.” We just can’t emphasize this enough
• You build great relationships with colleagues and customers
• You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
• You have excellent time management skills
• You have domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc
• 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
• Verbal and written fluency in English and Spanish

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching 
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. 

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process. 

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision. 

Please contact us at talentdata.privacy@braze.com for any requests or questions. To find out more about our hiring process, check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. A summary of the most recent bias audit results for such tool is available here.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

To apply: https://weworkremotely.com/remote-jobs/braze-customer-success-manager-ii

ABOUT THE ROLE:

At Accela, our Enterprise Customer Success Managers are essential to building lasting, high-impact relationships with our most strategic customers and ensuring they achieve their goals through our innovative solutions. As an Enterprise CSM, you will work closely with a large portfolio of enterprise-level government agency customers to develop comprehensive Account Plans that align with their long-term objectives. You will be responsible for monitoring customer health, driving product adoption, ensuring customer satisfaction, and facilitating customer loyalty at scale. This role offers a unique opportunity to collaborate with various internal teams, leverage CSM and Gov Tech industry best practices, and significantly impact our customers’ success.

Accela provides a robust cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Our customers are government agencies looking to improve citizen engagement, streamline processes, and enhance service delivery. By leveraging our platform, they can do more with less, providing consistent and convenient services to the public.

Our Customer Success approach is built on establishing clear customer goals, driving adoption, ensuring value realization, fostering customer advocacy, managing relationships proactively, anticipating and solving potential issues, and continuously improving our strategies. By incorporating these principles, you will help create a seamless and valuable experience for our enterprise customers in the Gov Tech industry.

RESPONSIBILITIES:

• Manage a large portfolio of enterprise government agency customers, delivering high-touch engagement and strategic guidance at scale.
• Build and maintain trusted advisor relationships with senior stakeholders and executive sponsors, includingCXO-level contacts on both the IT and business sides of the organization.
• Develop 3-5 year strategic agency plans in partnership with customers, aligned to Accela’s product roadmap and the agency’s long-term goals.
• Travel regularly to customer sites to conduct walk-the-halls engagement, strengthen relationships, and deepen organizational awareness.
• Own renewal health for the portfolio, proactively identifying and managing at-risk accounts, forecasting renewal outcomes, and driving retention through consistent value attainment.
• Partner closely with Sales to identify, develop, and advance upsell and cross-sell opportunities within the enterprise portfolio.
• Build and maintain KPI dashboards and deliver compelling data stories that communicate customer progress, outcomes, and Accela’s impact to both internal and customer stakeholders.
• Benchmark customer outcomes against industry peers and best practices, helping customers understand their performance and identify areas for improvement.
• Identify AI use cases specific to each customer’s workflows and track AI feature adoption as a key health and engagement signal.
• Leverage AI tools and capabilities to scale customer success activities across a large portfolio without sacrificing quality of engagement.
• Develop, implement, and track goals using the Objective and Key Results (OKR) framework.
• Advocate for customer needs within the organization through formal Voice of the Customer (VoC) processes, ensuring enterprise feedback directly influences product and service development.
• Flag competitive displacement risks at accounts and surface competitive intelligence to internal teams.
• Identify and develop peer reference opportunities and partner with Marketing to develop case studies that turn healthy accounts into advocates.
• Manage escalations end to end, owning the escalation path from intake through resolution.
• Mentor and provide informal leadership to CSM teammates, sharing enterprise best practices and success methodologies across the team.

REQUIRED QUALIFICATIONS:

• 5+ years of experience in Customer Success, Account Management, or related roles, with at least 2+ years in an enterprise or senior CSM capacity.
• Experience in Gov Tech or the public sector is required.
• Deep expertise in Gainsight, including health scores, playbooks, reporting, and driving customer outcomes across a large portfolio.
• Proven ability to develop and execute enterprise-level customer success strategies, account plans, and multi-year strategic plans.
• Strong data analysis and visualization skills, including KPI dashboard development and data storytelling for executive audiences.
• Excellent communication, presentation, and executive-level stakeholder management skills, including experience engaging CXO-level contacts.
• Demonstrated ability to own renewal health, forecast risk, and drive retention across a large book of business.
• Experience partnering with Sales on upsell and cross-sell motions within an enterprise customer portfolio.
• Familiarity with AI tools and the ability to identify and track AI use cases and adoption within customer workflows.
• Willingness and ability to travel regularly for on-site customer engagement.

DESIRED QUALIFICATIONS:

• Knowledge of the Accela Civic Platform and its applications.
• Experience with OKR frameworks and enterprise customer results strategies.
• Experience benchmarking customer outcomes and communicating performance against industry peers.
• Experience developing customer references, case studies, or participating in customer advisory boards (CABs).
• Strong understanding of competitive landscape in Gov Tech and ability to flag and communicate displacement risks.
• Experience leading or mentoring CSM teammates in an informal leadership capacity.
• Ability to thrive in a dynamic, fast-paced environment while managing competing priorities across a large portfolio.

ABOUT ACCELA

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING

The annual base salary range for this full-time position is $125,000 - $150,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.

Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation

#LI-Remote

ABOUT THE ROLE:

At Accela, our Enterprise Customer Success Managers are essential to building lasting, high-impact relationships with our most strategic customers and ensuring they achieve their goals through our innovative solutions. As an Enterprise CSM, you will work closely with a large portfolio of enterprise-level government agency customers to develop comprehensive Account Plans that align with their long-term objectives. You will be responsible for monitoring customer health, driving product adoption, ensuring customer satisfaction, and facilitating customer loyalty at scale. This role offers a unique opportunity to collaborate with various internal teams, leverage CSM and Gov Tech industry best practices, and significantly impact our customers’ success.

Accela provides a robust cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Our customers are government agencies looking to improve citizen engagement, streamline processes, and enhance service delivery. By leveraging our platform, they can do more with less, providing consistent and convenient services to the public.

Our Customer Success approach is built on establishing clear customer goals, driving adoption, ensuring value realization, fostering customer advocacy, managing relationships proactively, anticipating and solving potential issues, and continuously improving our strategies. By incorporating these principles, you will help create a seamless and valuable experience for our enterprise customers in the Gov Tech industry.

RESPONSIBILITIES:

• Manage a large portfolio of enterprise government agency customers, delivering high-touch engagement and strategic guidance at scale.
• Build and maintain trusted advisor relationships with senior stakeholders and executive sponsors, includingCXO-level contacts on both the IT and business sides of the organization.
• Develop 3-5 year strategic agency plans in partnership with customers, aligned to Accela’s product roadmap and the agency’s long-term goals.
• Travel regularly to customer sites to conduct walk-the-halls engagement, strengthen relationships, and deepen organizational awareness.
• Own renewal health for the portfolio, proactively identifying and managing at-risk accounts, forecasting renewal outcomes, and driving retention through consistent value attainment.
• Partner closely with Sales to identify, develop, and advance upsell and cross-sell opportunities within the enterprise portfolio.
• Build and maintain KPI dashboards and deliver compelling data stories that communicate customer progress, outcomes, and Accela’s impact to both internal and customer stakeholders.
• Benchmark customer outcomes against industry peers and best practices, helping customers understand their performance and identify areas for improvement.
• Identify AI use cases specific to each customer’s workflows and track AI feature adoption as a key health and engagement signal.
• Leverage AI tools and capabilities to scale customer success activities across a large portfolio without sacrificing quality of engagement.
• Develop, implement, and track goals using the Objective and Key Results (OKR) framework.
• Advocate for customer needs within the organization through formal Voice of the Customer (VoC) processes, ensuring enterprise feedback directly influences product and service development.
• Flag competitive displacement risks at accounts and surface competitive intelligence to internal teams.
• Identify and develop peer reference opportunities and partner with Marketing to develop case studies that turn healthy accounts into advocates.
• Manage escalations end to end, owning the escalation path from intake through resolution.
• Mentor and provide informal leadership to CSM teammates, sharing enterprise best practices and success methodologies across the team.

REQUIRED QUALIFICATIONS:

• 5+ years of experience in Customer Success, Account Management, or related roles, with at least 2+ years in an enterprise or senior CSM capacity.
• Experience in Gov Tech or the public sector is required.
• Deep expertise in Gainsight, including health scores, playbooks, reporting, and driving customer outcomes across a large portfolio.
• Proven ability to develop and execute enterprise-level customer success strategies, account plans, and multi-year strategic plans.
• Strong data analysis and visualization skills, including KPI dashboard development and data storytelling for executive audiences.
• Excellent communication, presentation, and executive-level stakeholder management skills, including experience engaging CXO-level contacts.
• Demonstrated ability to own renewal health, forecast risk, and drive retention across a large book of business.
• Experience partnering with Sales on upsell and cross-sell motions within an enterprise customer portfolio.
• Familiarity with AI tools and the ability to identify and track AI use cases and adoption within customer workflows.
• Willingness and ability to travel regularly for on-site customer engagement.

DESIRED QUALIFICATIONS:

• Knowledge of the Accela Civic Platform and its applications.
• Experience with OKR frameworks and enterprise customer results strategies.
• Experience benchmarking customer outcomes and communicating performance against industry peers.
• Experience developing customer references, case studies, or participating in customer advisory boards (CABs).
• Strong understanding of competitive landscape in Gov Tech and ability to flag and communicate displacement risks.
• Experience leading or mentoring CSM teammates in an informal leadership capacity.
• Ability to thrive in a dynamic, fast-paced environment while managing competing priorities across a large portfolio.

ABOUT ACCELA

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING

The annual base salary range for this full-time position is $125,000 - $150,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.

Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation

#LI-Remote

ABOUT THE ROLE:

At Accela, our Enterprise Customer Success Managers are essential to building lasting, high-impact relationships with our most strategic customers and ensuring they achieve their goals through our innovative solutions. As an Enterprise CSM, you will work closely with a large portfolio of enterprise-level government agency customers to develop comprehensive Account Plans that align with their long-term objectives. You will be responsible for monitoring customer health, driving product adoption, ensuring customer satisfaction, and facilitating customer loyalty at scale. This role offers a unique opportunity to collaborate with various internal teams, leverage CSM and Gov Tech industry best practices, and significantly impact our customers’ success.

Accela provides a robust cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Our customers are government agencies looking to improve citizen engagement, streamline processes, and enhance service delivery. By leveraging our platform, they can do more with less, providing consistent and convenient services to the public.

Our Customer Success approach is built on establishing clear customer goals, driving adoption, ensuring value realization, fostering customer advocacy, managing relationships proactively, anticipating and solving potential issues, and continuously improving our strategies. By incorporating these principles, you will help create a seamless and valuable experience for our enterprise customers in the Gov Tech industry.

RESPONSIBILITIES:

• Manage a large portfolio of enterprise government agency customers, delivering high-touch engagement and strategic guidance at scale.
• Build and maintain trusted advisor relationships with senior stakeholders and executive sponsors, includingCXO-level contacts on both the IT and business sides of the organization.
• Develop 3-5 year strategic agency plans in partnership with customers, aligned to Accela’s product roadmap and the agency’s long-term goals.
• Travel regularly to customer sites to conduct walk-the-halls engagement, strengthen relationships, and deepen organizational awareness.
• Own renewal health for the portfolio, proactively identifying and managing at-risk accounts, forecasting renewal outcomes, and driving retention through consistent value attainment.
• Partner closely with Sales to identify, develop, and advance upsell and cross-sell opportunities within the enterprise portfolio.
• Build and maintain KPI dashboards and deliver compelling data stories that communicate customer progress, outcomes, and Accela’s impact to both internal and customer stakeholders.
• Benchmark customer outcomes against industry peers and best practices, helping customers understand their performance and identify areas for improvement.
• Identify AI use cases specific to each customer’s workflows and track AI feature adoption as a key health and engagement signal.
• Leverage AI tools and capabilities to scale customer success activities across a large portfolio without sacrificing quality of engagement.
• Develop, implement, and track goals using the Objective and Key Results (OKR) framework.
• Advocate for customer needs within the organization through formal Voice of the Customer (VoC) processes, ensuring enterprise feedback directly influences product and service development.
• Flag competitive displacement risks at accounts and surface competitive intelligence to internal teams.
• Identify and develop peer reference opportunities and partner with Marketing to develop case studies that turn healthy accounts into advocates.
• Manage escalations end to end, owning the escalation path from intake through resolution.
• Mentor and provide informal leadership to CSM teammates, sharing enterprise best practices and success methodologies across the team.

REQUIRED QUALIFICATIONS:

• 5+ years of experience in Customer Success, Account Management, or related roles, with at least 2+ years in an enterprise or senior CSM capacity.
• Experience in Gov Tech or the public sector is required.
• Deep expertise in Gainsight, including health scores, playbooks, reporting, and driving customer outcomes across a large portfolio.
• Proven ability to develop and execute enterprise-level customer success strategies, account plans, and multi-year strategic plans.
• Strong data analysis and visualization skills, including KPI dashboard development and data storytelling for executive audiences.
• Excellent communication, presentation, and executive-level stakeholder management skills, including experience engaging CXO-level contacts.
• Demonstrated ability to own renewal health, forecast risk, and drive retention across a large book of business.
• Experience partnering with Sales on upsell and cross-sell motions within an enterprise customer portfolio.
• Familiarity with AI tools and the ability to identify and track AI use cases and adoption within customer workflows.
• Willingness and ability to travel regularly for on-site customer engagement.

DESIRED QUALIFICATIONS:

• Knowledge of the Accela Civic Platform and its applications.
• Experience with OKR frameworks and enterprise customer results strategies.
• Experience benchmarking customer outcomes and communicating performance against industry peers.
• Experience developing customer references, case studies, or participating in customer advisory boards (CABs).
• Strong understanding of competitive landscape in Gov Tech and ability to flag and communicate displacement risks.
• Experience leading or mentoring CSM teammates in an informal leadership capacity.
• Ability to thrive in a dynamic, fast-paced environment while managing competing priorities across a large portfolio.

ABOUT ACCELA

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING

The annual base salary range for this full-time position is $125,000 - $150,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.

Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation

#LI-Remote

Headquarters: United States (Remote)

Who we are

Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.

We’re especially excited to hire someone based in the ET Timezone, where we’re looking to grow our presence.

About the Team

The Customer Success Team is focused on helping Enterprise customers explore what’s possible with Typeform. We work with our Enterprise customers throughout their lifecycle to ensure that they are using Typeform to their fullest potential. By proactively engaging our customers in different lifecycle stages, we maintain the role of trusted advisor and work with our Enterprise customers to continue to grow with our tools. 

Ultimately, we believe that Typeform can empower our customers to build meaningful relationships with their team members and customers alike. That mindset drives us as we seek to enable mission critical processes for our customers, and maintain a strong core relationship.

About the Role

As a Customer Success Manager, you will be primarily responsible for partnering with Typeform’s Enterprise customers to help them achieve their business goals. You’ll work with new customers who have purchased our Enterprise plan, as well as existing customers that have upgraded, driving activation, continued adoption, retention, and creating lasting partnerships.

As a product and customer specialist, you will provide recommendations, identify potential obstacles, and utilize internal tools to proactively identify opportunities for customers to expand their use cases. You will drive results through product training, education, use case exploration, and risk prevention and mitigation, in order to continually improve and impact the customer experience.

You’ll be a great fit for this role, if you are curious, creative, enjoy problem solving, helping customers discover new opportunities,analyzing data, and find satisfaction in iterating on and improving processes

What you’ll do

• Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals
• Introduce new opportunities to expand usage and optimize client experiences
• Use internal tools to monitor customer health, usage metrics, and progress
• Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts
• Identify expansion opportunities and negotiate and close renewals
• Deliver account reviews and information around trends to leadership and cross functional teams
• Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.
  
  

What you bring

• Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company
• Easily builds rapport with customers and team members
• A proven track record of expansions and renewals
• Process-driven and analytical
• Can identify and communicate trends in their book of business
• Strong written and verbal communication skills
• Ability to breakdown and communicate technical terminology in a non-technical manner  
• A passion for delivering the quality level of service
• Natural curiosity and enthusiasm
• A team-focused, collaborative instinct 
• Flexible, open to change, and a sense of humor never hurts!

Extra awesome:

• You’re excited about the tools
• Time and work management skills to prioritize customer engagements and requests
• Previous experience working in a fast-paced organization

 

No one likes a guessing game — that’s why we're transparent about the salary range for this role. In addition to the base, we offer a 5-10% bonus depending on your level and performance. The range is broad because we tailor total compensation based on your location, experience, education, and skillset.
We also want to ensure equitable pay across the team and alignment with market data — but let us handle those details. We’re committed to clarity and honesty, so feel free to ask us anything along the way. Pay range$65,000—$95,000 USD

*Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results.

We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.

To apply: https://weworkremotely.com/remote-jobs/typeform-customer-success-manager

About the Team

OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers’ product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI’s customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale.

Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale.

This role is based remotely in Toronto, Canada.

In this role, you will:

• Work directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents. Providing end-to-end ownership through debugging logs, analyzing system behavior, reproducing issues, and delivering expert guidance.

• Become a trusted expert on OpenAI’s products and platform, serving as a go-to resource for complex technical issues.

• Serve as a critical escalation point and line of defense for complex technical issues, partnering closely with customers and Engineering teams to troubleshoot, resolve, and proactively prevent recurring problems while leveraging scripting and emerging AI capabilities to improve internal tooling and automate operational workflows.

• Take learnings from resolving customer issues and creating our approach to scaling these solutions, partnering with Product and Go-To-Market teams.

• Drive operational excellence by identifying opportunities for automation and AI-powered workflows, implementing scalable improvements that increase team efficiency, reducing manual effort, and elevating the overall support experience.

• Provide occasional holiday and weekend support on call coverage, as needed, to support business and customer needs.

You might thrive in this role if you:

• Have 8+ years of experience in User Operations, Engineering, Support Engineering or similar technical roles, ideally within high-growth tech startups or other fast-paced environments.

• Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python) for automating repetitive tasks and integrating tools.

• Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.

• Polished enterprise communication and are calm with high-stakes customers during live incident calls.

• Proven experience building strong relationships with customers and cross-functional partners to drive resolution to complex issues.

• Exceptional critical thinker and problem solver with the ability to clearly communicate complex technical issues to both customers and internal teams.

• Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.

• Bring a humble, team first mindset, a genuine eagerness to help others, and the curiosity to quickly learn whatever knowledge is needed to help both your teammates and our customers succeed.

• Have a bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Job Title: Virtual Auto Appraisal Claims Negotiator (High-Volume Desk)

Company: Snapsheet

Job Location: Remote (See geographic restrictions below)

Job Type: Full Time

Start Date: 7/27/2026

About Snapsheet

Snapsheet is the industry leader in virtual property damage claims. While others are just now adapting to remote models, we engineered the standard. We provide the cloud-based architecture and elite technical expertise that over 170+ P&C Carriers, MGAs, and TPAs rely on to deliver precise outcomes. Our specialized services span the entire claim lifecycle, including virtual handling for auto, specialty lines, total loss, and total loss settlements.

The Role

We are not looking for candidates who can write basic auto collision estimates. We are looking for analytical reviewers who can research and support a technical position through negotiations and informed decision making. As a Virtual Claims Negotiator at Snapsheet, you are a technical expert with high-level problem-solving skills who thrives on executing tactical, high-volume work.

We look for reviewers who are motivated within a high-volume production environment,  but never at the expense of accuracy. You must ensure that repair plans are consistent with the reported facts of loss. We expect you to take ownership of the claim by identifying discrepancies and elevating questionable damages to leadership or the carrier for further review.

Responsibilities

• Technical Negotiation: Pick up the phone and negotiate complex supplements and repair logic with body shops, ensuring estimates comply with carrier guidelines while maintaining professional rapport.
• High-Volume Execution: Manage a high-speed desk, maintaining quality while meeting or exceeding a threshold of 10–16 claims per day.
• Technical Defense: Utilize CCC One and other estimating platforms to write fair and accurate estimates to return vehicles to preloss condition based on photos, supporting your repair decisions with data and logic.
• Process Adherence & Professionalism:
  • Documentation Excellence: Maintain meticulous, real-time documentation of all interactions with internal and external customers, ensuring clarity and process compliance.
  • Adaptability: Demonstrate the ability to pivot between diverse carrier workflows while maintaining a consistent, polished professional tone in both written and verbal correspondence.
  • Professional Conduct: Effectively represent Snapsheet and our carrier partners by resolving technical challenges with diplomacy, precision, and adherence to established guidelines.

Qualifications

• Experience: 3–6 years of auto physical damage claims handling experience preferred. We highly value candidates with a background in both insurance carrier operations and collision repair environments. You must have a minimum of 2 years of experience writing auto property claims and a deep understanding of DRP (Direct Repair Program) workflows.
• Proven Volume (Required):
  • Carrier/IA Desk: History of handling 10–16 desk reviews per day or experience in high-volume CAT deployments.
  • Carrier/IA (Field): History of successfully managing 6-10 field estimates per day.
  • Shop: Proven history of personal ownership over $100k+ in monthly individual sales.
• Technical Proficiency: Extensive working experience in CCC One is required.
• Market Experience: We have a strong preference for candidates with experience in high-competition, high-volume metro markets (e.g., Dallas, Chicago, Tampa). Navigating the negotiation nuances of these fast-paced environments is a significant advantage.

This Role is a Great Fit IF:

• You’re an individual contributor who thrives doing the work — you’re not looking for a management entry point, but you do want a clear path to grow. Advancement here is real and based on your performance and development.
• You have a focused background in auto material/property damage — this is a specialized role and that expertise is what sets you up for success here.
• You’re energized by high-volume production and have a proven track record to match — this desk runs at 10–16 claims per day.
• You want to actively engage in the negotiation process — researching and supporting technical positions through informed decision making rather than relying on automated adjustment tools like CCC Open Shop Assignment.
• You’re comfortable and confident in technology-heavy workflows and the self-direction that remote work requires — this role runs across multiple platforms daily (our proprietary tools, CCC One, Google Suite, and more), and thriving here means being equally fluent in both.

We’re Built to Grow With You – And That Starts With How We Support You

At Snapsheet, we know that growth doesn’t happen in a vacuum—it’s fueled by the right support at the right time. That’s why we’ve built a benefits experience designed to grow with you, wherever life takes you.

• Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
• Offer two dental plans and one vision plan to keep you and your family healthy.
• Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
• Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
• 401(k) with a 4% company match—because your future is worth investing in.
• Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.

Perks That Make Growing Here Even Better:

• Time-Off: Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
• Remote Community: Engage through remote team events, Employee Resource Groups (ERGs), and active digital communities. Snapsters also benefit from a casual dress code.
• Performance-Driven Advancement: We don’t believe in waiting for an annual review. We offer a rapid advancement path with quarterly opportunities for promotion based strictly on your production and technical mastery.
• Fair Compensation & Bonuses: We believe in compensating fairly for your effort. In addition to a competitive base, we offer a structured bonus program for claims negotiators who exceed our daily production requirements.
• Mentorship: 1-on-1 management and goal-setting sessions to sharpen your technical and professional edge.

Additional Information

• Technical Evaluation: Candidates may be required to complete a CCC technical proficiency assessment.
• Licensing Requirements: Prior to your start date, you must currently hold a valid state insurance appraisal license or complete an online licensing class (paid for by Snapsheet). *Non-licensed candidates are required to successfully complete all coursework and the final exam prior to their offer letter start date.
• Location Restrictions: This role is remote based in the U.S. but is not eligible for hire in CA, CO, NY, WA, KY, MT, WY, OR, IL, HI, UT, or AK.

To ensure a fair and efficient hiring process, we kindly ask candidates to apply no more than once every six months.

#LI-Remote

Snapsheet is an equal opportunity employer.

Job Title: Virtual Auto Appraisal Claims Negotiator (High-Volume Desk)

Company: Snapsheet

Job Location: Remote (See geographic restrictions below)

Job Type: Full Time

Start Date: 7/27/2026

About Snapsheet

Snapsheet is the industry leader in virtual property damage claims. While others are just now adapting to remote models, we engineered the standard. We provide the cloud-based architecture and elite technical expertise that over 170+ P&C Carriers, MGAs, and TPAs rely on to deliver precise outcomes. Our specialized services span the entire claim lifecycle, including virtual handling for auto, specialty lines, total loss, and total loss settlements.

The Role

We are not looking for candidates who can write basic auto collision estimates. We are looking for analytical reviewers who can research and support a technical position through negotiations and informed decision making. As a Virtual Claims Negotiator at Snapsheet, you are a technical expert with high-level problem-solving skills who thrives on executing tactical, high-volume work.

We look for reviewers who are motivated within a high-volume production environment,  but never at the expense of accuracy. You must ensure that repair plans are consistent with the reported facts of loss. We expect you to take ownership of the claim by identifying discrepancies and elevating questionable damages to leadership or the carrier for further review.

Responsibilities

• Technical Negotiation: Pick up the phone and negotiate complex supplements and repair logic with body shops, ensuring estimates comply with carrier guidelines while maintaining professional rapport.
• High-Volume Execution: Manage a high-speed desk, maintaining quality while meeting or exceeding a threshold of 10–16 claims per day.
• Technical Defense: Utilize CCC One and other estimating platforms to write fair and accurate estimates to return vehicles to preloss condition based on photos, supporting your repair decisions with data and logic.
• Process Adherence & Professionalism:
  • Documentation Excellence: Maintain meticulous, real-time documentation of all interactions with internal and external customers, ensuring clarity and process compliance.
  • Adaptability: Demonstrate the ability to pivot between diverse carrier workflows while maintaining a consistent, polished professional tone in both written and verbal correspondence.
  • Professional Conduct: Effectively represent Snapsheet and our carrier partners by resolving technical challenges with diplomacy, precision, and adherence to established guidelines.

Qualifications

• Experience: 3–6 years of auto physical damage claims handling experience preferred. We highly value candidates with a background in both insurance carrier operations and collision repair environments. You must have a minimum of 2 years of experience writing auto property claims and a deep understanding of DRP (Direct Repair Program) workflows.
• Proven Volume (Required):
  • Carrier/IA Desk: History of handling 10–16 desk reviews per day or experience in high-volume CAT deployments.
  • Carrier/IA (Field): History of successfully managing 6-10 field estimates per day.
  • Shop: Proven history of personal ownership over $100k+ in monthly individual sales.
• Technical Proficiency: Extensive working experience in CCC One is required.
• Market Experience: We have a strong preference for candidates with experience in high-competition, high-volume metro markets (e.g., Dallas, Chicago, Tampa). Navigating the negotiation nuances of these fast-paced environments is a significant advantage.

This Role is a Great Fit IF:

• You’re an individual contributor who thrives doing the work — you’re not looking for a management entry point, but you do want a clear path to grow. Advancement here is real and based on your performance and development.
• You have a focused background in auto material/property damage — this is a specialized role and that expertise is what sets you up for success here.
• You’re energized by high-volume production and have a proven track record to match — this desk runs at 10–16 claims per day.
• You want to actively engage in the negotiation process — researching and supporting technical positions through informed decision making rather than relying on automated adjustment tools like CCC Open Shop Assignment.
• You’re comfortable and confident in technology-heavy workflows and the self-direction that remote work requires — this role runs across multiple platforms daily (our proprietary tools, CCC One, Google Suite, and more), and thriving here means being equally fluent in both.

We’re Built to Grow With You – And That Starts With How We Support You

At Snapsheet, we know that growth doesn’t happen in a vacuum—it’s fueled by the right support at the right time. That’s why we’ve built a benefits experience designed to grow with you, wherever life takes you.

• Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
• Offer two dental plans and one vision plan to keep you and your family healthy.
• Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
• Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
• 401(k) with a 4% company match—because your future is worth investing in.
• Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.

Perks That Make Growing Here Even Better:

• Time-Off: Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
• Remote Community: Engage through remote team events, Employee Resource Groups (ERGs), and active digital communities. Snapsters also benefit from a casual dress code.
• Performance-Driven Advancement: We don’t believe in waiting for an annual review. We offer a rapid advancement path with quarterly opportunities for promotion based strictly on your production and technical mastery.
• Fair Compensation & Bonuses: We believe in compensating fairly for your effort. In addition to a competitive base, we offer a structured bonus program for claims negotiators who exceed our daily production requirements.
• Mentorship: 1-on-1 management and goal-setting sessions to sharpen your technical and professional edge.

Additional Information

• Technical Evaluation: Candidates may be required to complete a CCC technical proficiency assessment.
• Licensing Requirements: Prior to your start date, you must currently hold a valid state insurance appraisal license or complete an online licensing class (paid for by Snapsheet). *Non-licensed candidates are required to successfully complete all coursework and the final exam prior to their offer letter start date.
• Location Restrictions: This role is remote based in the U.S. but is not eligible for hire in CA, CO, NY, WA, KY, MT, WY, OR, IL, HI, UT, or AK.

To ensure a fair and efficient hiring process, we kindly ask candidates to apply no more than once every six months.

#LI-Remote

Snapsheet is an equal opportunity employer.

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

What You’ll Do

• Manage customer communication and expectations.
• Provide phone, email, and chat support to assigned accounts.
• Provide troubleshooting and debugging of customer problems.
• Act as the customer liaison to Engineering, Sales, and Field Engineer teams.
• Transition product issues to Tier 3 Support, Engineering, and product enhancements to Product Management, tracking status to the customer regularly.
• Escalate critical issues and roadblocks to the Technical Support Manager.
• Be a part of the on-call rotation for the assigned product team.

What You’ll Bring

• Bachelor’s degree preferred in a related technical field.
• 5 years in enterprise software customer support and/or IT related support.
• Proficient knowledge of Windows based Desktop and Server OS
• Proficient knowledge of Mac OS (preferred)
• Strong dedication to customer care.
• Strong team interaction skills.
• Excellent verbal and written communication skills, in person, by telephone, and with large teams.
• Ability to understand and analyze customer technical needs.
• Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams.

Knowledge Of The Following

• Active Directory
• Group policy
• Networking/Layers
• Windows Server
• Anti-virus/Firewall rules/policy
• Virtualization
• Customer service
• Azure
• Secure machine to machine communication
• Security software
• SQL
• Windows Server administration
• Windows 10⁄11
• Mac OS (Catalina and higher)
• Command line
• Scripting (optional)
• Windows account administration
• Team interaction skills
• Organized
• SaaS
• Microsoft office

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com.

#LI-DF1