Description

Location: Gdańsk / Tricity, Poland (Office-based)

Stage: Early-stage startup

Product: AI SaaS platform

About Bit Edge

Bid Edge is building an AI SaaS platform that helps enterprise sales teams win more complex deals through AI-powered deal intelligence. Our vision is to create the world’s leading AI platform for enterprise sales teams - helping organisations improve every stage of the complex sales process through intelligent insights.

The product already has a substantial V1 MVP and a clear commercial vision. We are now focused on launching our first commercial product and building a world-class engineering team, working alongside an experienced venture capital investor who is supporting the founding team and the company’s growth.

About the role

This is a genuine founder opportunity rather than a conventional CTO position. Working alongside the Founder & CEO, you will take ownership of the company’s technology strategy, architecture, engineering and product delivery.

This is a highly hands-on role. In the early stages, you will write production code, review code, make architectural decisions and help deliver new functionality every week alongside the founder and a full-time developer. As the business grows, you will recruit, mentor and lead the engineering team while remaining closely involved in technical direction and product innovation.

We’re looking for someone who enjoys building products, solving difficult technical problems, and creating exceptional software.

This is an office-based role. During the initial growth phase, the founding team works together in person, five days per week - close, day-to-day collaboration is expected to accelerate product development, decision-making, and company building.

Your responsibilities

• Owning the technology vision and technical roadmap,

• Leading software architecture and engineering decisions,

• Actively developing product features and contributing production-quality code,

• Building secure, scalable, enterprise-grade multi-tenant SaaS architecture,

• Working closely with the Founder & CEO to shape product strategy and priorities,

• Recruiting, mentoring and leading the engineering team,

• Establishing engineering standards, testing, CI/CD and development processes,

• Ensuring platform security, reliability and operational excellence,

• Evaluating emerging AI technologies and incorporating them where they create customer value,

• Helping build a high-performance engineering culture.

Who we are looking for (must-have)

• Significant experience building commercial SaaS products,

• Strong full-stack software engineering background,

• Experience building AI-powered applications using modern LLMs and AI frameworks,

• Excellent software architecture and cloud engineering experience,

• Experience leading engineering teams,

• Strong commercial awareness and product instincts,

• Fluent spoken and written English.

Nice to have

• Experience using AI-enabled IDEs,

• Startup or scale-up experience,

• Genuine founder ambitions and comfort working in ambiguity,

• Willingness to be based in, or relocate to, the Gdańsk / Tricity area.

What we offer

• A genuine founder role with real influence over the company’s technology strategy and direction,

• The opportunity to help build a category-leading AI company from the ground up,

• Remuneration: at least PLN 17 000 net B2B + VAT,

• A package of shares in the co-created start-up,

• Support from an experienced startup studio and capital group,

• Access to industry experts and startup-building know-how,

• Fast decision-making and a high-impact environment.

Red Sky is conducting this recruitment process. The cooperation concerns a Bit Edge start-up.

Recruitment process

1. Interview with HR (~45 min)

2. Tech Interview (~ 60 min.)

3. Interview with the CEO (~30 min)

4. Interview with the Investor (~45 min)

5. Workshops (technical & product alignment)

6. Agreeing on the terms of cooperation (remuneration)

The Basics:

The VP of Solutions Architecture - ServiceNow leads a team of Solution Architects within the Sales Alliances organization, overseeing the design and delivery of integrated Tanium and ServiceNow solutions throughout the full sales lifecycle. This individual brings senior-level expertise in ServiceNow consulting engagements and serves as a thought leader in go-to-market strategy and solutions development. The role requires strong executive presence, cross-functional collaboration, and a proven ability to align technical architecture with strategic business outcomes.

What you’ll do:

• Lead and develop a team of Solution Architects, providing performance management, time allocation guidance, and process efficiency recommendations to drive team excellence

• Define field strategy priorities and align with sales, product, and delivery stakeholders to accelerate pipeline and revenue growth

• Engage C-level and executive stakeholders to position integrated Tanium and ServiceNow solutions and align technical capabilities with customer priorities

• Architect scalable, secure, and resilient solutions leveraging deep expertise across ServiceNow modules (ITSM, ITOM, SecOps, GRC, Discovery, CMDB, IntegrationHub) and the Tanium platform (Asset, Patch, Comply, Threat Response, Deploy)

• Lead technical discovery sessions, architecture reviews, and gap analyses to develop reference architectures and maintain a current solution documentation library

• Design and deliver prototypes, proof-of-concept engagements, and tailored demonstrations to validate solutions and accelerate customer decision-making

• Build compelling business cases in partnership with the Value Engineering team, including ROI and TCO models and competitive assessments, to support strategic sales initiatives

• Enable and coach sales teams on solution selling methodologies, and monitor post-sale adoption and expansion opportunities to drive customer success

• Report internal KPIs to leadership and external KPIs to customers, ensuring transparency and accountability across the solution architecture function

• Guide the development of go-to-market materials leveraging AI tools and emerging technologies to support scalable, repeatable solution offerings

We’re looking for someone with:

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field, or equivalent experience

• 5-8 years of experience in solutions architecture, pre-sales engineering, or technical consulting, with a focus on ServiceNow and/or endpoint management platforms

• Demonstrated experience leading or managing a team of technical professionals in a fast-paced, sales-aligned environment

• Proven track record conducting ServiceNow consulting engagements across modules such as ITSM, ITOM, SecOps, GRC, Discovery, CMDB, and IntegrationHub

• Experience integrating Tanium and ServiceNow with Microsoft ecosystems using REST APIs, webhooks, and middleware solutions

• Experience developing and presenting ROI/TCO models, competitive positioning materials, and executive-level proposals

• Proficiency with ServiceNow platform modules including ITSM, ITOM, SecOps, GRC, Discovery, CMDB, and IntegrationHub

• Proficiency with Tanium platform capabilities including Asset, Patch, Comply, Threat Response, and Deploy

• Strong architectural skills including CMDB modeling, security architecture design, and performance tuning

• Familiarity with integration technologies including REST APIs, webhooks, and middleware platforms

• Experience with value selling methodologies and customer journey development across the sales cycle

• Proficiency using AI-based tools for the development of go-to-market materials and solution artifacts

• Excellent workshop facilitation and executive presentation skills

Tanium Competencies:

• Demonstrates initiative and motivation

• Excellent oral and written communication skills

• Team player

• Person of high ethics and integrity

• Ability to work in a fast-paced, changing environment

• Executive presence with the ability to influence at the C-suite level

• Strong cross-functional collaboration and stakeholder alignment skills

About Tanium

Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.

Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visit www.tanium.com and follow us on LinkedIn and X.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

What you’ll get

The annual base salary range for this full-time position is $263,000 to $403,000 and this position will also be commission eligible. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.

Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

For more information on how Tanium processes your personal data, please see our Privacy Policy.

At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.

We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.

At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.

The Opportunity

We are looking for a Director, Customer Delivery & Enablement to lead how customers implement, learn, adopt, and expand their use of our solutions.

This leader will own three interconnected functions:

• Customer Implementations — delivering predictable, high-quality implementations that accelerate time-to-value.
• Customer Enablement & Learning — scaling customer training, education, certification, and adoption.
• Professional Services — delivering high-value customer engagements while driving services growth, revenue, utilization, and profitability.

This is both a customer delivery and commercial leadership role. You will build an integrated delivery model across the customer lifecycle while partnering with Marketing, Sales, and Client Success to develop, position, and sell Professional Services offerings that solve customer challenges and expand the value customers receive from our platform.

We are looking for a builder, operator, and commercially minded customer leader who can scale teams and programs while delivering measurable customer and financial outcomes.

What You’ll Own

Customer Delivery & Implementation

• Own the end-to-end implementation lifecycle from post-sale handoff through discovery, configuration, integration, testing, training, go-live, and transition to Client Success.
• Improve Time to Delivery and Time to Value through standardized methodologies, phase-and-gate governance, clear milestones, and disciplined execution.
• Lead portfolio, backlog, capacity, and project health reviews to identify risk, remove bottlenecks, forecast go-lives, and improve delivery predictability.
• Ensure customer readiness, training, enablement, and adoption are embedded throughout implementation.
• Serve as the senior escalation point for strategic and at-risk customer engagements.

Customer Enablement & Learning

• Own the customer education, training, certification, and ongoing enablement strategy.
• Build and evolve the Customer Training Academy and scalable learning journeys across onboarding, administrator readiness, end-user adoption, advanced product usage, and continuing education.
• Deliver a blended learning model across instructor-led, virtual, self-service, on-demand, webinar, certification, and digital experiences.
• Use customer engagement, product usage, health, and support data to identify adoption gaps and increase customer proficiency and self-sufficiency.
• Leverage AI, automation, and digital experiences to personalize learning, accelerate content creation, and scale customer education.

Professional Services & Growth

• Lead Professional Services with accountability for revenue, pipeline, services attach, utilization, productivity, capacity, and project profitability.
• Partner with Marketing, Sales, and Client Success to build and execute the go-to-market strategy for Professional Services and generate customer demand.
• Enable Sales and Client Success to identify, position, and sell Professional Services through clear offerings, value propositions, sales plays, discovery tools, pricing guidance, and customer-facing collateral.
• Establish a recurring motion with Sales and Client Success to identify whitespace, build pipeline, and increase services attach across new customers, renewals, expansions, and strategic accounts.
• Develop repeatable, scalable Professional Services offerings and support strategic customer conversations to shape solutions, articulate value, and advance opportunities to close.
• Own disciplined scoping, pricing, SOW, contracting, forecasting, and capacity planning, partnering with Finance to ensure strong operational and financial performance.

Operational & Team Leadership

• Establish operating rhythms and executive visibility across implementation backlog, project health, capacity, utilization, pipeline, bookings, revenue, profitability, and customer risk.
• Align workforce capacity and skills with forecasted demand while balancing utilization, customer outcomes, and delivery performance.
• Partner across Marketing, Sales, Client Success, Product, Engineering, Support, and Finance to create a seamless customer journey.
• Equip customer-facing teams with the training, collateral, discovery questions, use cases, and positioning needed to identify and introduce Professional Services opportunities.
• Create feedback loops so customer delivery and learning insights inform product, customer success, and go-to-market priorities.
• Lead and develop a high-performing global team spanning project management, implementation, consulting, training, data, and customer enablement.
• Use data, technology, automation, and AI to continuously improve productivity, quality, scalability, and customer outcomes.

How Success Will Be Measured

You will own the core performance of the organization, including:

• Time to Delivery and Time to Value
• Resource utilization and capacity
• Professional Services bookings, pipeline, revenue, and attach rate
• Effective billing rate and project profitability
• Customer satisfaction
• Team productivity and delivery efficiency
• On-time go-live performance and implementation backlog
• Training participation, certification, and Academy engagement
• Product adoption following implementation and training
• Forecast and capacity accuracy
• Expansion opportunities generated through Professional Services

What We’re Looking For

• 10+ years of progressive experience across enterprise SaaS, Professional Services, software implementation, consulting, customer enablement, or related customer-facing functions.
• 5+ years leading customer delivery teams and people leaders.
• Demonstrated success leading complex SaaS implementations and Professional Services organizations.
• Proven experience developing, positioning, and selling Professional Services, consulting, or value-added services to enterprise customers.
• Strong commercial acumen and experience partnering with Sales, Marketing, and Customer Success to generate demand, build pipeline, and grow services revenue.
• Experience developing repeatable service offerings, value propositions, pricing models, SOWs, and customer proposals.
• Strong financial and operational acumen across bookings, revenue, utilization, forecasting, capacity planning, pricing, and project profitability.
• Experience building scalable implementation methodologies, governance models, and customer education or enablement programs.
• Strong understanding of how implementation quality, education, adoption, and value realization influence retention and expansion.
• Executive presence with experience navigating complex customer relationships, commercial discussions, and escalations.
• Demonstrated ability to use data, automation, and AI to improve organizational performance.
• Experience leading distributed or global teams preferred.
• Bachelor’s degree or equivalent experience; MBA, PMP, Six Sigma, or similar certification is a plus.

The Leader We’re Looking For

You are a builder, operator, and commercially minded customer leader who sees Implementation, Customer Enablement, and Professional Services as interconnected parts of the customer value journey.

You know how to build strong teams, create scalable operating models, improve customer outcomes, and drive financial performance. Just as importantly, you understand that Professional Services is more than a delivery function—you know how to identify customer needs, create differentiated offerings, generate demand, and convert customer challenges into valuable services engagements.

Our office is now located at 2020 Blvd Robert‑Bourassa, Suite 2000, Montreal, QC H3A 2A5, offering a more central and easily accessible workspace.

Benefits We Offer

·Hybrid and flexible work model

·Three weeks of vacation starting in your first year

·Paid sick days & family obligation days

·Comprehensive health & dental coverage from Day 1

·24/7 telemedicine access

·Mental health & wellness support

·Life insurance, AD&D, long term‑ disability & critical illness coverage

·RRSP & DPSP with employer matching

·Employee referral bonus

·Paid volunteer day & recognition programs

#LI-Hybrid

At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Basics:

The VP of Solutions Architecture - ServiceNow leads a team of Solution Architects within the Sales Alliances organization, overseeing the design and delivery of integrated Tanium and ServiceNow solutions throughout the full sales lifecycle. This individual brings senior-level expertise in ServiceNow consulting engagements and serves as a thought leader in go-to-market strategy and solutions development. The role requires strong executive presence, cross-functional collaboration, and a proven ability to align technical architecture with strategic business outcomes.

What you’ll do:

• Lead and develop a team of Solution Architects, providing performance management, time allocation guidance, and process efficiency recommendations to drive team excellence

• Define field strategy priorities and align with sales, product, and delivery stakeholders to accelerate pipeline and revenue growth

• Engage C-level and executive stakeholders to position integrated Tanium and ServiceNow solutions and align technical capabilities with customer priorities

• Architect scalable, secure, and resilient solutions leveraging deep expertise across ServiceNow modules (ITSM, ITOM, SecOps, GRC, Discovery, CMDB, IntegrationHub) and the Tanium platform (Asset, Patch, Comply, Threat Response, Deploy)

• Lead technical discovery sessions, architecture reviews, and gap analyses to develop reference architectures and maintain a current solution documentation library

• Design and deliver prototypes, proof-of-concept engagements, and tailored demonstrations to validate solutions and accelerate customer decision-making

• Build compelling business cases in partnership with the Value Engineering team, including ROI and TCO models and competitive assessments, to support strategic sales initiatives

• Enable and coach sales teams on solution selling methodologies, and monitor post-sale adoption and expansion opportunities to drive customer success

• Report internal KPIs to leadership and external KPIs to customers, ensuring transparency and accountability across the solution architecture function

• Guide the development of go-to-market materials leveraging AI tools and emerging technologies to support scalable, repeatable solution offerings

We’re looking for someone with:

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field, or equivalent experience

• 5-8 years of experience in solutions architecture, pre-sales engineering, or technical consulting, with a focus on ServiceNow and/or endpoint management platforms

• Demonstrated experience leading or managing a team of technical professionals in a fast-paced, sales-aligned environment

• Proven track record conducting ServiceNow consulting engagements across modules such as ITSM, ITOM, SecOps, GRC, Discovery, CMDB, and IntegrationHub

• Experience integrating Tanium and ServiceNow with Microsoft ecosystems using REST APIs, webhooks, and middleware solutions

• Experience developing and presenting ROI/TCO models, competitive positioning materials, and executive-level proposals

• Proficiency with ServiceNow platform modules including ITSM, ITOM, SecOps, GRC, Discovery, CMDB, and IntegrationHub

• Proficiency with Tanium platform capabilities including Asset, Patch, Comply, Threat Response, and Deploy

• Strong architectural skills including CMDB modeling, security architecture design, and performance tuning

• Familiarity with integration technologies including REST APIs, webhooks, and middleware platforms

• Experience with value selling methodologies and customer journey development across the sales cycle

• Proficiency using AI-based tools for the development of go-to-market materials and solution artifacts

• Excellent workshop facilitation and executive presentation skills

Tanium Competencies:

• Demonstrates initiative and motivation

• Excellent oral and written communication skills

• Team player

• Person of high ethics and integrity

• Ability to work in a fast-paced, changing environment

• Executive presence with the ability to influence at the C-suite level

• Strong cross-functional collaboration and stakeholder alignment skills

About Tanium

Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.

Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visit www.tanium.com and follow us on LinkedIn and X.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

What you’ll get

The annual base salary range for this full-time position is $263,000 to $403,000 and this position will also be commission eligible. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.

Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

For more information on how Tanium processes your personal data, please see our Privacy Policy.

Attention recruitment agencies: All agency inquiries are vetted through 4DMT’s internal Talent Acquisition team. No unsolicited resumes will be accepted. The 4DMT Talent Acquisition team must expressly engage agencies on any requisition. Agencies contacting hiring managers directly will not be tolerated, and doing so may impact your ability to work with 4DMT in the future.

4DMT is a leading late-stage biotechnology company advancing durable and disease-targeted therapeutics with potential to transform treatment paradigms and provide unprecedented benefits to patients. The Company’s lead product candidate 4D-150 is designed to be a backbone therapy forming the foundation of treatment of blinding retinal vascular diseases by providing multi-year sustained delivery of anti-VEGF (aflibercept and anti-VEGF-C) with a single, safe, intravitreal injection, which substantially reduces the treatment burden associated with current bolus injections. The Company’s lead indication for 4D-150 is wet age-related macular degeneration, which is currently in Phase 3 development, and second indication is diabetic macular edema. The Company’s second product candidate is 4D-710, which is the first known genetic medicine to demonstrate successful delivery and expression of the CFTR transgene in the lungs of people with cystic fibrosis after aerosol delivery

General Summary:

Vice President, Clinical Operations is responsible for strategic operational oversight and execution of one or more complex global clinical programs across the ophthalmology and/or broader portfolio. Reporting to the Chief Clinical Operations Officer, this role ensures clinical trials are planned and executed with excellence, delivering high-quality, inspection-ready data on time and within budget.

The VP provides leadership to Clinical Operations teams responsible for study execution and partners closely with cross-functional development teams, including Clinical Science, Medical, Regulatory, Data Sciences, Clinical Compliance, Quality, and Business Operations, to proactively identify and mitigate operational risks, optimize trial performance, and drive executional excellence across Phase 1–3 clinical development.

The VP fosters a culture of operational excellence by building scalable systems, standardized processes, and performance metrics that enable predictable execution, informed decision-making, and continuous improvement. This leader creates an environment where decisions are driven by objective data and operational metrics rather than individual effort.

Major Duties and Responsibilities:

Clinical Trial Execution & Oversight

• Provide operational leadership and oversight for one or more large global clinical development programs or multiple phase 1-2 clinical studies from study start-up through database lock.
• Ensure clinical trials are executed according to timelines, quality standards, budget, and corporate objectives.
• Lead Clinical Operations teams to proactively identify risks, develop mitigation plans, and resolve operational challenges.
• Ensure consistent execution of operational strategy across studies while maintaining inspection readiness.
• Drive study performance through key operational metrics and continuous improvement initiatives.

Leadership & Team Management

• Lead, mentor, and develop Clinical Operations leaders (Senior Directors, Directors, CTMs) responsible for study execution.
• Foster a culture of accountability, collaboration, operational excellence, and continuous improvement.
• Build organizational capability through coaching and talent development.

Cross-functional Leadership

• Partner with Clinical Science, Regulatory, Data Sciences/Medical, Clinical Compliance, Quality, Pharmacovigilance, and Technical Operations to ensure seamless trial execution.
• Represent Clinical Operations on cross-functional program teams.
• Escalate critical operational issues and recommend solutions to executive leadership.

Vendor & Financial Oversight

• Provide executive oversight of CROs and strategic vendors supporting assigned programs.
• Partner with Clinical Compliance to establish and maintain risk-proportionate sponsor oversight of vendors and delegated trial activities, ensuring documented oversight processes, issue escalation, and continuous evaluation of performance and compliance.
• Partner with Clinical Outsourcing and Business Operations to ensure vendor performance, governance, and accountability.
• Oversee study budgets, forecasts, change orders, and resource planning.

Operational Excellence

• Drive inspection readiness across assigned programs.
• Ensure adherence to GCP, SOPs, regulatory requirements, and quality standards.
• Develop and implement scalable operational processes and governance that improve execution efficiency, consistency, and inspection readiness.
• Establish and monitor key performance indicators (KPIs) and operational metrics to proactively identify risks, measure performance, and drive continuous improvement.
• Utilize data and performance analytics to support operational decision-making, resource planning, and study execution.
• Drive a culture of operational excellence through standardization, accountability, and continuous process improvement.

Core Competencies

• Demonstrated success leading execution of complex global Phase 1-3 clinical trials.
• Proven ability to lead multiple Clinical Operations trial teams across concurrent programs.
• Strong systems thinker with the ability to design scalable processes that support organizational growth.
• Demonstrated ability to leverage metrics, dashboards, and operational analytics to drive performance and informed decision-making.
• Experience implementing process improvements that increase efficiency, quality, and execution predictability.
• Ability to translate operational data into actionable insights and measurable business outcomes.
• Experience leading global CROs and strategic vendor partnerships.
• Excellent leadership, coaching, and organizational development skills.
• Ability to influence cross-functional teams without direct authority.
• Executive presence with concise communication and strong decision-making skills.
• Deep knowledge of ICH-GCP, FDA, EMA, and global clinical trial regulations.

Qualifications:

• Bachelor’s degree in a scientific, business or health-related discipline.
• 15+ years of Clinical Operations experience in biotechnology or pharmaceutical development.
• Significant experience leading global Phase 1-2 and/or Phase 3 clinical trials.
• Experience participating in regulatory authority inspections supporting global clinical development programs.
• 6+ years of people leadership, including managing senior Clinical Operations leaders.
• Ophthalmology (retina) clinical development experience strongly preferred.
• Demonstrated success overseeing large global programs or multiple concurrent studies with significant operational complexity.

Travel: 5%

Physical Requirements and Working Conditions:

• Physical Requirements - Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Working Conditions - The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

Base salary compensation range: $310,000 - $365,000

Please note, the base salary compensation range and actual salary offered to the final candidate depends on various factors: candidate’s geographical location, relevant work experience, skills, and years of experience.

4DMT provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran, and any other category protected under applicable federal, state, provincial and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.

We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.

At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.

The Opportunity

We are looking for a Director, Customer Delivery & Enablement to lead how customers implement, learn, adopt, and expand their use of our solutions.

This leader will own three interconnected functions:

• Customer Implementations — delivering predictable, high-quality implementations that accelerate time-to-value.
• Customer Enablement & Learning — scaling customer training, education, certification, and adoption.
• Professional Services — delivering high-value customer engagements while driving services growth, revenue, utilization, and profitability.

This is both a customer delivery and commercial leadership role. You will build an integrated delivery model across the customer lifecycle while partnering with Marketing, Sales, and Client Success to develop, position, and sell Professional Services offerings that solve customer challenges and expand the value customers receive from our platform.

We are looking for a builder, operator, and commercially minded customer leader who can scale teams and programs while delivering measurable customer and financial outcomes.

What You’ll Own

Customer Delivery & Implementation

• Own the end-to-end implementation lifecycle from post-sale handoff through discovery, configuration, integration, testing, training, go-live, and transition to Client Success.
• Improve Time to Delivery and Time to Value through standardized methodologies, phase-and-gate governance, clear milestones, and disciplined execution.
• Lead portfolio, backlog, capacity, and project health reviews to identify risk, remove bottlenecks, forecast go-lives, and improve delivery predictability.
• Ensure customer readiness, training, enablement, and adoption are embedded throughout implementation.
• Serve as the senior escalation point for strategic and at-risk customer engagements.

Customer Enablement & Learning

• Own the customer education, training, certification, and ongoing enablement strategy.
• Build and evolve the Customer Training Academy and scalable learning journeys across onboarding, administrator readiness, end-user adoption, advanced product usage, and continuing education.
• Deliver a blended learning model across instructor-led, virtual, self-service, on-demand, webinar, certification, and digital experiences.
• Use customer engagement, product usage, health, and support data to identify adoption gaps and increase customer proficiency and self-sufficiency.
• Leverage AI, automation, and digital experiences to personalize learning, accelerate content creation, and scale customer education.

Professional Services & Growth

• Lead Professional Services with accountability for revenue, pipeline, services attach, utilization, productivity, capacity, and project profitability.
• Partner with Marketing, Sales, and Client Success to build and execute the go-to-market strategy for Professional Services and generate customer demand.
• Enable Sales and Client Success to identify, position, and sell Professional Services through clear offerings, value propositions, sales plays, discovery tools, pricing guidance, and customer-facing collateral.
• Establish a recurring motion with Sales and Client Success to identify whitespace, build pipeline, and increase services attach across new customers, renewals, expansions, and strategic accounts.
• Develop repeatable, scalable Professional Services offerings and support strategic customer conversations to shape solutions, articulate value, and advance opportunities to close.
• Own disciplined scoping, pricing, SOW, contracting, forecasting, and capacity planning, partnering with Finance to ensure strong operational and financial performance.

Operational & Team Leadership

• Establish operating rhythms and executive visibility across implementation backlog, project health, capacity, utilization, pipeline, bookings, revenue, profitability, and customer risk.
• Align workforce capacity and skills with forecasted demand while balancing utilization, customer outcomes, and delivery performance.
• Partner across Marketing, Sales, Client Success, Product, Engineering, Support, and Finance to create a seamless customer journey.
• Equip customer-facing teams with the training, collateral, discovery questions, use cases, and positioning needed to identify and introduce Professional Services opportunities.
• Create feedback loops so customer delivery and learning insights inform product, customer success, and go-to-market priorities.
• Lead and develop a high-performing global team spanning project management, implementation, consulting, training, data, and customer enablement.
• Use data, technology, automation, and AI to continuously improve productivity, quality, scalability, and customer outcomes.

How Success Will Be Measured

You will own the core performance of the organization, including:

• Time to Delivery and Time to Value
• Resource utilization and capacity
• Professional Services bookings, pipeline, revenue, and attach rate
• Effective billing rate and project profitability
• Customer satisfaction
• Team productivity and delivery efficiency
• On-time go-live performance and implementation backlog
• Training participation, certification, and Academy engagement
• Product adoption following implementation and training
• Forecast and capacity accuracy
• Expansion opportunities generated through Professional Services

What We’re Looking For

• 10+ years of progressive experience across enterprise SaaS, Professional Services, software implementation, consulting, customer enablement, or related customer-facing functions.
• 5+ years leading customer delivery teams and people leaders.
• Demonstrated success leading complex SaaS implementations and Professional Services organizations.
• Proven experience developing, positioning, and selling Professional Services, consulting, or value-added services to enterprise customers.
• Strong commercial acumen and experience partnering with Sales, Marketing, and Customer Success to generate demand, build pipeline, and grow services revenue.
• Experience developing repeatable service offerings, value propositions, pricing models, SOWs, and customer proposals.
• Strong financial and operational acumen across bookings, revenue, utilization, forecasting, capacity planning, pricing, and project profitability.
• Experience building scalable implementation methodologies, governance models, and customer education or enablement programs.
• Strong understanding of how implementation quality, education, adoption, and value realization influence retention and expansion.
• Executive presence with experience navigating complex customer relationships, commercial discussions, and escalations.
• Demonstrated ability to use data, automation, and AI to improve organizational performance.
• Experience leading distributed or global teams preferred.
• Bachelor’s degree or equivalent experience; MBA, PMP, Six Sigma, or similar certification is a plus.

The Leader We’re Looking For

You are a builder, operator, and commercially minded customer leader who sees Implementation, Customer Enablement, and Professional Services as interconnected parts of the customer value journey.

You know how to build strong teams, create scalable operating models, improve customer outcomes, and drive financial performance. Just as importantly, you understand that Professional Services is more than a delivery function—you know how to identify customer needs, create differentiated offerings, generate demand, and convert customer challenges into valuable services engagements.

Our office is now located at 2020 Blvd Robert‑Bourassa, Suite 2000, Montreal, QC H3A 2A5, offering a more central and easily accessible workspace.

Benefits We Offer

·Hybrid and flexible work model

·Three weeks of vacation starting in your first year

·Paid sick days & family obligation days

·Comprehensive health & dental coverage from Day 1

·24/7 telemedicine access

·Mental health & wellness support

·Life insurance, AD&D, long term‑ disability & critical illness coverage

·RRSP & DPSP with employer matching

·Employee referral bonus

·Paid volunteer day & recognition programs

#LI-Hybrid

At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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At Offchain, we aren’t just building products: we’re leading a movement.

As pioneers in blockchain scalability and security, we’re at the forefront of transforming how the world interacts with decentralized applications. We’re laying the foundation that will define the next generation of digital commerce, governance, and human interaction. This involves tackling real-world challenges that come with scaling blockchain technology, without compromising on its core principles: decentralization, security and transparency.

At the center of this vision is our people. Our team is made up of thinkers and doers that embrace new challenges and seek solutions that push existing boundaries. If you’re energized by solving unprecedented problems, and believe in the role that decentralized systems will play in creating a more equitable digital future, then we want to hear from you.

Why Offchain?

Offchain is setting the pace for the entire Ethereum ecosystem. We built the Arbitrum stack that powers Arbitrum One, the most widely adopted Ethereum scaling solution that exists today.

Arbitrum’s ecosystem is undergoing tremendous growth with hundreds of projects and dApps on Arbitrum One today. Over 100 different teams have used Offchain technology to build their own Arbitrum chains. Major players in the space, Robinhood, BlackRock, Ethena Labs, Securitize, Aave, and Apechain are all using the Arbitrum stack.

Arbitrum’s thriving ecosystem wouldn’t exist without our advanced technology stack. Arbitrum, Prysm, ZeroDev. These aren’t just product names. These are tools that are actively reshaping what’s possible on Ethereum and advancing its core infrastructure.

To top it all off? We’re backed by $124 million in funding. We’ve demonstrated consistent execution with billions in secured value, thousands of supported projects, and infrastructure processing millions of transactions seamlessly.

The Role

• We are seeking a VP of Finance to serve as a key strategic architect of Offchain’s financial future. In this role, you will act as a vital partner to the executive team to drive capital strategy and long-term financial planning. Getting into the details, you will provide a deep assessment of the status quo and an execution plan on how to improve.
• This leader will institutionalize our financial infrastructure, and will provide the sophisticated clarity required to navigate the complexities of a scaling global ecosystem. You are a visionary who is equally comfortable in the boardroom and the details, capable of transforming financial data into a competitive advantage.

What you’ll do:

• Strategic Financial Leadership: Architect the long-term financial roadmap for Offchain, ensuring our fiscal strategy aligns with ambitious growth targets and ecosystem evolution.
• Capital & Treasury Stewardship: Lead complex treasury management and capital allocation strategies, optimizing liquidity and risk in a high-growth, digital-asset-centric environment.
• Institutionalize Governance: Establish enterprise-level standards for financial reporting, audit readiness, and internal controls, transforming the finance function into a pillar of institutional credibility.
• Executive Partnership: Serve as a core advisor to the executive team, providing data-driven insights and financial modeling that drive high-stakes decision-making and business model optimization.
• Organizational Scaling: Design and implement a scalable financial tech stack and data infrastructure that automates routine reconciliations and provides real-time visibility into global performance.
• Cross-Functional Orchestration: Lead high-impact, cross-departmental initiatives—from M&A activity to complex tax structuring, ensuring all workstreams meet the highest standards of financial rigor.
• Audit & Stakeholder Management: Own relationships with external auditors, tax authorities, and strategic partners, ensuring seamless compliance and sophisticated reporting in a complex regulatory landscape.

What you’ll need:

• Proven Executive Tenure: 10+ years of progressive finance leadership, with significant scale-up experience in high-growth technology environments.
• Strategic Visionary: A track record of moving beyond the “numbers” to influence company strategy, fundraising, and organizational design at the Board and executive levels.
• High-Agency Leadership: Experience building, mentoring, and scaling high-performing finance and accounting teams from the ground up.
• Advanced Financial Architecture: Mastery of complex financial modeling, including the ability to synthesize multifaceted data sets into clear, actionable executive narratives.
• Operational Excellence: The ability to instill structure and discipline in an ambiguous, fast-paced environment without sacrificing the agility required for a scaling startup.
• Exceptional Communication: Poise and clarity when presenting to the Board, investors, and external regulatory bodies, with the ability to translate complex financial concepts for non-financial stakeholders.
• Deep Web3 / Crypto Professional or Personal Experience: A sophisticated understanding of the crypto landscape, including treasury management of digital assets and the nuances of blockchain-native financial operations.

Perks:

• Remote-first global workforce + NY office
• Annual company offsite + team onsites
• Professional reimbursement program (facilitates industry conference attendance, certifications, and more)
• Medical, dental & vision coverage (US + some other countries)
• 401k retirement plan + company match (US only)
• Wellness stipend
• Home office set up / ergonomic equipment program

Attention Offchain Job Seekers:

This role cannot be performed in California, or Colorado.

Please be advised that there has been a rise in fraudulent recruiter activities, particularly within the Web3 space. If you would like to confirm whether someone is an Offchain employee or the legitimacy of an offer you received, please email [email protected]

At Offchain, we are committed to building a welcoming and supportive workplace for all employees, regardless of their background or identity. We strive to create an environment where everyone feels valued and has an equal opportunity to succeed and thrive. We encourage candidates from all walks of life to apply and join our team.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At Offchain, we aren’t just building products: we’re leading a movement.

As pioneers in blockchain scalability and security, we’re at the forefront of transforming how the world interacts with decentralized applications. We’re laying the foundation that will define the next generation of digital commerce, governance, and human interaction. This involves tackling real-world challenges that come with scaling blockchain technology, without compromising on its core principles: decentralization, security and transparency.

At the center of this vision is our people. Our team is made up of thinkers and doers that embrace new challenges and seek solutions that push existing boundaries. If you’re energized by solving unprecedented problems, and believe in the role that decentralized systems will play in creating a more equitable digital future, then we want to hear from you.

Why Offchain?

Offchain is setting the pace for the entire Ethereum ecosystem. We built the Arbitrum stack that powers Arbitrum One, the most widely adopted Ethereum scaling solution that exists today.

Arbitrum’s ecosystem is undergoing tremendous growth with hundreds of projects and dApps on Arbitrum One today. Over 100 different teams have used Offchain technology to build their own Arbitrum chains. Major players in the space, Robinhood, BlackRock, Ethena Labs, Securitize, Aave, and Apechain are all using the Arbitrum stack.

Arbitrum’s thriving ecosystem wouldn’t exist without our advanced technology stack. Arbitrum, Prysm, ZeroDev. These aren’t just product names. These are tools that are actively reshaping what’s possible on Ethereum and advancing its core infrastructure.

To top it all off? We’re backed by $124 million in funding. We’ve demonstrated consistent execution with billions in secured value, thousands of supported projects, and infrastructure processing millions of transactions seamlessly.

The Role

• We are seeking a VP of Finance to serve as a key strategic architect of Offchain’s financial future. In this role, you will act as a vital partner to the executive team to drive capital strategy and long-term financial planning. Getting into the details, you will provide a deep assessment of the status quo and an execution plan on how to improve.
• This leader will institutionalize our financial infrastructure, and will provide the sophisticated clarity required to navigate the complexities of a scaling global ecosystem. You are a visionary who is equally comfortable in the boardroom and the details, capable of transforming financial data into a competitive advantage.

What you’ll do:

• Strategic Financial Leadership: Architect the long-term financial roadmap for Offchain, ensuring our fiscal strategy aligns with ambitious growth targets and ecosystem evolution.
• Capital & Treasury Stewardship: Lead complex treasury management and capital allocation strategies, optimizing liquidity and risk in a high-growth, digital-asset-centric environment.
• Institutionalize Governance: Establish enterprise-level standards for financial reporting, audit readiness, and internal controls, transforming the finance function into a pillar of institutional credibility.
• Executive Partnership: Serve as a core advisor to the executive team, providing data-driven insights and financial modeling that drive high-stakes decision-making and business model optimization.
• Organizational Scaling: Design and implement a scalable financial tech stack and data infrastructure that automates routine reconciliations and provides real-time visibility into global performance.
• Cross-Functional Orchestration: Lead high-impact, cross-departmental initiatives—from M&A activity to complex tax structuring, ensuring all workstreams meet the highest standards of financial rigor.
• Audit & Stakeholder Management: Own relationships with external auditors, tax authorities, and strategic partners, ensuring seamless compliance and sophisticated reporting in a complex regulatory landscape.

What you’ll need:

• Proven Executive Tenure: 10+ years of progressive finance leadership, with significant scale-up experience in high-growth technology environments.
• Strategic Visionary: A track record of moving beyond the “numbers” to influence company strategy, fundraising, and organizational design at the Board and executive levels.
• High-Agency Leadership: Experience building, mentoring, and scaling high-performing finance and accounting teams from the ground up.
• Advanced Financial Architecture: Mastery of complex financial modeling, including the ability to synthesize multifaceted data sets into clear, actionable executive narratives.
• Operational Excellence: The ability to instill structure and discipline in an ambiguous, fast-paced environment without sacrificing the agility required for a scaling startup.
• Exceptional Communication: Poise and clarity when presenting to the Board, investors, and external regulatory bodies, with the ability to translate complex financial concepts for non-financial stakeholders.
• Deep Web3 / Crypto Professional or Personal Experience: A sophisticated understanding of the crypto landscape, including treasury management of digital assets and the nuances of blockchain-native financial operations.

Perks:

• Remote-first global workforce + NY office
• Annual company offsite + team onsites
• Professional reimbursement program (facilitates industry conference attendance, certifications, and more)
• Medical, dental & vision coverage (US + some other countries)
• 401k retirement plan + company match (US only)
• Wellness stipend
• Home office set up / ergonomic equipment program

Attention Offchain Job Seekers:

This role cannot be performed in California, or Colorado.

Please be advised that there has been a rise in fraudulent recruiter activities, particularly within the Web3 space. If you would like to confirm whether someone is an Offchain employee or the legitimacy of an offer you received, please email [email protected]

At Offchain, we are committed to building a welcoming and supportive workplace for all employees, regardless of their background or identity. We strive to create an environment where everyone feels valued and has an equal opportunity to succeed and thrive. We encourage candidates from all walks of life to apply and join our team.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Position Overview:

The CEO will be responsible for the overall leadership and strategic direction of the organization. This role will focus on driving sustainable growth, supporting franchisees, enhancing operational efficiencies, and expanding the company’s market presence. The CEO will work closely with the Board of Directors, executive team, and franchise network to ensure that the company’s vision, values, and objectives are met while maintaining the highest standards of service and brand integrity.

Key Responsibilities:

• Strategic Leadership: Develop and execute the company’s long-term strategic plan, aligning it with growth objectives and market trends. Lead the organization in expanding market share and enhancing operational excellence.
• Franchise Network Growth: Lead efforts to grow the franchise network by supporting current franchisees in optimizing their operations and identifying new franchise opportunities. Develop and implement strategies for successful franchisee recruitment and onboarding.
• Operational Efficiency: Oversee the day-to-day operations of the company and work with the leadership team to ensure all franchisees adhere to operational best practices. Drive process improvements that enhance productivity, quality, and profitability.
• Financial Management: Manage the company’s financial performance, including revenue growth, profitability, and cost management. Work with the CFO to oversee budgeting, financial reporting, and forecasting. Ensure the business is financially sound and prepared for long-term sustainability.
• Franchisee Support: Build strong relationships with franchisees and ensure they receive the necessary training, support, and resources to run successful operations. Provide leadership that fosters a collaborative and mutually beneficial relationship with franchise partners.
• Brand and Marketing Strategy: Ensure the integrity and consistency of the company’s brand. Oversee marketing initiatives to drive customer acquisition, retention, and brand recognition across all franchise locations.
• Regulatory Compliance: Ensure that all franchisees and corporate operations comply with relevant regulations, industry standards, and legal requirements. Maintain high standards for safety, ethics, and customer satisfaction.
• Team Leadership and Development: Lead, mentor, and develop a high-performing executive team. Foster a culture of accountability, innovation, and continuous improvement. Set clear objectives for each department and ensure alignment with overall company goals.
• Board and Stakeholder Relations: Serve as the primary liaison between the Board of Directors and the executive team. Provide regular updates on company performance, strategic initiatives, and key challenges. Represent the company to external stakeholders, investors, and partners.
• Innovation and Growth Opportunities: Stay ahead of industry trends and explore new technologies, services, and business models that can enhance the company’s competitive edge. Drive innovation in service delivery, customer experience, and franchise operations.

Qualifications:

• Bachelor’s degree in Business, Finance, or a related field; MBA or advanced degree preferred.
• Minimum of 5+ years of executive leadership experience, preferably within the franchise, restoration, or service-based industries.
• Proven track record of successfully leading and growing a multi-location or franchise business.
• Strong business acumen with experience in strategic planning, financial management, and operational efficiency.
• Excellent leadership skills with a demonstrated ability to inspire and motivate teams and franchisees toward achieving common goals.
• Deep understanding of franchise operations, including franchisee relations, support systems, and regulatory compliance.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with franchisees, employees, the Board of Directors, and external partners.
• Experience in brand management, marketing strategy, and customer satisfaction initiatives.
• A results-oriented, hands-on leader with the ability to manage complex projects, resolve challenges, and make data-driven decisions.
• Willingness to travel as needed to support franchisees and company operations.

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